Frequently Asked Questions (FAQ)
General Questions
Q: What is Vidscan Tech?
A: Vidscan Tech is a cutting-edge software service designed to help vendors in e-commerce record video proof of dispatches and returns. It adds an extra layer of security and transparency to online transactions.
Q: How does Vidscan Tech work?
A: Vidscan Tech allows vendors to record a video of the packing process. This video is then linked to a special code on the shipping label, providing a tamper-proof and time-stamped proof of dispatch. In case of returns, the video evidence can help verify the authenticity of claims.
Is Vidscan Tech suitable for both small and large vendors?
Absolutely! Vidscan Tech is designed for businesses of all sizes. Our pay-per-use model ensures affordability, making it accessible to both small vendors and larger enterprises.
Getting Started
Q: How can I get started with Vidscan Tech?
A: Getting started is easy! Simply sign up on our website, choose a plan that suits your needs, and follow the straightforward onboarding process. Our user-friendly interface ensures a quick and hassle-free setup.
Q: What devices are compatible with Vidscan Tech?
A: Vidscan Tech is designed to be compatible with most Android devices, ensuring flexibility and ease of use. You can record and manage video proof from the convenience of your smartphone.
Pricing and Billing
Q: How does the pricing model work?
A: Vidscan Tech operates on a Pay-Per-Use (Transaction-Based) Model. Users are charged a flat monthly fee, and additional charges apply based on the number of dispatches and returns recorded.
Q: Can I cancel my subscription at any time?
A: Yes, you can cancel your subscription at any time. Keep in mind that unused credits will not be refunded, so it's advisable to manage your subscription based on your usage.
Q: What happens if my account runs out of credits?
A: If your account runs out of credits, you won't be able to record additional dispatches or returns. To resume using the service, you can purchase additional credits.
Security and Data Privacy
Q: How secure is the video evidence recorded by Vidscan Tech?
A: Security is our top priority. The videos are time-stamped, tamper-proof, and linked to a unique code, ensuring the authenticity of the recorded evidence. Our platform complies with industry standards for data protection.
Q: What happens to my data if I don't recharge my account?
A: If your account remains inactive and is not recharged within 30 days, all data associated with your account will be deleted for privacy and security reasons.
Technical Support
Q: Is technical support available?
A: Yes, we have a dedicated support team ready to assist you. Visit our Support Center for resources, or contact our support team through the provided channels.
Q: Can I integrate Vidscan Tech with other systems or platforms?
A: Currently, Vidscan Tech operates as a stand-alone solution. However you can share videos with a single click. Integration with other systems or platforms may be considered in future updates.